SOSFakeFlash

Toward A Fake Flash Drive Free World – No More Counterfeits – No More Data Loss

PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s Experiences.

Posted by KittyFireFlash on February 22, 2009

Many people wonder how long they have to claim for a refund against a seller on eBay with PayPal. Can you reopen a claim if it has been closed on you by Paypal? How long is the investigation window by PayPal if enough claims come in? For victims of fake MP Players, Memory Cards and Usb Flash drives purchased on eBay – this is really important. SOSFakeFlash has put together a collection of articles – Guide to assist you. The information is not only useful to victims of fake flash acquistion on eBay, it is useful to anyone struggling with a claim against a seller. The information is based on 10 months of study and assisting victims.

Sections covered in this article:

1. Paypal on filing claims, time windows and reopened investigations against a seller.
2. Advice – a collection of important articles for you to read. Based on SOSFakeFlash’s experience.
3. Stories – What eBayer’s have experienced and what they have to say.

We being with the current official response from Paypal send in by a victim to SOSFakeFlash.

PayPal’s response regarding a recent dispute:

Thank you for contacting PayPal.

My name is Kelly. From reading your email, I know you are concerned
about the dispute case that you have filed 45 days after the date of
payment. I’m sorry if this caused you any trouble, I’ll be glad to
explain this further for you.

The Buyer Protection Programs require a dispute to be filed in the
Resolution Center within 45 days of payment. If a dispute is filed 45
calendar days or more after the initial transaction, PayPal won’t
investigate the dispute. We encourage you to file a dispute. This is
documented in the seller’s account records. We recommend you stay in
contact with the seller to find a resolution.

If it is within 60 days of the initial transaction date and the item was
purchased on eBay, please contact eBay for further information as you
may be able to file a claim with eBay directly. PayPal reserves the
right to reopen any claim for investigation within 180 days if multiple
complaints are received about a single seller. We will notify you if
this is the case.

For further information, please refer to the User Agreement by clicking
“Legal Agreements” at the bottom of any PayPal webpage.

I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.

Sincerely,
Kelly
PayPal, an eBay Company

You have exactly 45 days from the moment you pay to file. Some times it can take up to 4 weeks, 28 days to receive your item. This makes your window to file very short. It also makes it very clear why you should not engage in an email dialogue with a seller. In the case of fake flash sellers, they are skilled to make you lose your claim window. Notice what Paypal says about disputes going into a sellers record. This is very important for you and for other victims of a buyer!

Also note that PayPal reserves the right to reopen any claim within 180 days. This is key. It also means you have to check the sellers feedback and contact other buyers to make sure you unite to DEMAND they reopen claims! While PayPal says they will notify you, well, we at SOSFakeFlash do not see them pounding on the email doors of victims for fake flash items to notify them of any investigation. The fact is, PayPal knows just how many people have claimed against a seller. They clearly stated they keep the information on file in the email above sent to a victim. So what can this mean?

It means that victims who did not get a refund in the last 6 months, who were given the brush off and the email robotic torture chamber have the opportunity to sharpen their pointy sticks and start prodding PayPal into action. The FrankenFlash Project has worked very hard collecting information. It isn’t just about getting rid of fake flash sellers on eBay – it is about making sure there is evidence to support the victims. People who not only suffered from purchasing a fake flash device (many lost data for good), but who battled with PayPal, were driven beyond sanity from robotic emailers and never got a penny back.

We have two main sources of information: Our current fake flash sellers list that is updated every few weeks and our reports. The fake flash sellers list will also take you to any and all negatives and neutrals for a seller, just by clicking on the seller’s name. The reports we publish every two months now as they have grown just too large. One has the the investigated fakes total only by seller and the other has the investigated fake totals by seller and every other model sold by that seller we have on file. Each pdf report is in colour showing the photo of the model, the listing description and so on. Information has a habit of disappearing – we preserve it for victims.

In recent times, victims do not have to fight as much to get a refund. There are some geographical differences but it is clear that PayPal has been forced to listen. It is the efforts of early victims that made this possible – everyone needs to be aware of this. If it wasn’t for them – you could forget about getting a refund! The people who fought since the spring of 2008 and onward deserve our respect.

Advice – A Collection Of Important Articles For You On PayPal

Stories – eBayer’s PayPal Experiences – What They Have To Say

About these ads

20 Responses to “PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s Experiences.”

  1. Jester said

    hi,

    every messages i sent to complaint-response@paypal.com got a drone like copy pasted reply.

    i then tried to escalate to executiveoffice@paypal.com, then got more copy pasted crap.

    i got mad and swamped their adresses, then i got someone who almost took time to type a reply….

    this is what i got : nothing! they feel they reviewed correctly even if no one actualy got me a straight answer. i wanted my SNAD claim swith to fraud, but they don’t liten, they want me to send the item back.

    here is the last email i got, which for once dosn’t appear to be copy pasted:
    _________________________________________________________________
    Thank you for contacting PayPal.

    Again, I apologize for any inconvenience caused regarding this matter.
    Please be advised that this is our final response to your inquiry. While we understand you may not be satisfied with this response, we have reviewed your account and the matter thoroughly and we feel that we have taken the appropriate actions or provided ample information to address your concerns. Please be advised that further contacts regarding this matter will not change the outcome or our response.

    Sincerely,
    Russ
    Executive Escalations
    PayPal, an eBay Company

    _________________________________________________________________

    since i refuse to be bullied, i will keep on sending 50 emails a day until someone finally takes responsibility and investigate.

    i would appreciate any tips on how to escalate to a real inquiry, or if anybody who didn’t get a refund yet want to team up to fill their email boxes with complaints.

    thanks

  2. [...] reading it please consult PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s … and read all the helpful articles published in that guide to assist victims of fake flash purchases [...]

  3. To Jester!
    Good on you! You may not realise it, but small businesses and legitimate sellers are behind you on this. The damages this epidemic has caused are widespread. Legitimate sellers are forced to the bottoms of listings such as ebay and shopping search engines, because its just not possible to compete with the “Too Good to be True!” prices these sellers seem to offer! But also, this epidemic increases our costs as more man hours are required to verify our supplies to make sure that we don’t get ripped off by our suppliers in china, and to ensure we do not let any fake drives through to our customers.
    If you need any documentation made up in order to persue your dispute with paypal, feel free to contact me as we are happy to use our letterhead to fight this battle.
    My email is jafalconer@getitinaflash.com

  4. [...] 5. You can also try to call PayPal directly to take some sense into them. See PayPal Telephone Numbers – eBay Fake Flash USB Flash Drives, MP Players Memory Cards. SOSFakeFlash is hoping more telephone numbers and email addresses will be added as comments to that article by victims over time. SOSFakeFlash advises victims to read PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer&#821… [...]

  5. Dave Devil said

    Skip the yata yata. LOL. Just report the item as “not received to paypal”. You will get refund. You think flask B*ggers have postage proof? Bang them where the sun don’t shine!

    PayPee doesn’t do honest busines – never did. Get real! If u have been f*cked and scamed on eBay u hace two choices go thru the rules and loose your money or use the scammers way. Scam back.

    You people at sosfakeflash need to wake up! u play by the wrong rules, baby! think chinese. give what u recieved or moan and groan and cry. This is bigger then you, don’t like it then use your bloody brains!

  6. Dave Devil said

    i forget, if you paid by credit card, call them and do reversal! u can get your money back and paypee will grab the sellers money fast! one thing i agree with, do not by on ebay using your bank account use a credit card instead because you will have protection. paypee protection does not exist. lol. if you believe you will be sorry. use credit card only!

  7. Seth said

    So you are a victim of a fake flash ebay memory seller?

    Here is the most important fact. If you open a dispute with paypal as item not as described you might have a lot of effort facing you.

    The quick route to a refund according to fake flash commandos is to open a dispute for item not received. It is less painful. In being honest you could pay a very heavy price with emails and emails and emails.

    Much depends on your ethics. The system is against you and ebay fake flash sellers take advantage.

    There have been many hints from ebay victims at this site.

    I give a rats ass for the squeekly clean people. The fake flash sellers know what they are doing. Be super honest and get F*cked up the ass.

    If you see a seller documented by the sosfakeflash people, you better act and fast. Difficult to understand but paypee refunds mighty fast when an item is not received. Report a fake and you can piss up a rope.

    LOL! The people at this site work hard, but the fake flash sellers work harder.

    Play fair – expect trouble. Fight fire with fire. Be careful. Make sure your f*cking seller is on the list, if not move your butt and report, first.

    Hey why bother? – you want to know why it goes on and on? Because people are honest. Belive in the ebad system or paypee and you will be sorry.

    I work in the research. Am ready to puke! Use your brains people.

    Go see Kitty’s recent comment, he used his brains.

    http://sosfakeflash.wordpress.com/2009/12/23/garysin2008-urgent-ebay-fake-flash-memory-seller-high-alert-devious-china-victim-documents-real-capacity-by-opening-the-usb-flash-drive/#comment-5423

    Good of you Kitty! The point is good. Fact is, if you proved you got a fake after testing with H2testw use your brains. You want to be frauded? Yes? No?

    Remember, if you paid by credit card, you can also contact the company to do a reversal based on the fraud. The funds will be removed from paypee and then paypee will remove very quickly from the fake flash seller.

    Decide victim, how you want to fight!

  8. Randy said

    Yes, the path of least resistance could be a “not received claim”.

    This option will not work if you have or plan to leave any feedback (except goods not received).

    Some of the fake flash sellers do send their products with a tracking number. You can go the shipping companies website to check on the status of the shipment and determine the status of the shipment. Note: for items under $250 paypal does not require a signature as proof of delivery. Paypal will accept the shipping companies statement that the package was delivered.

    Paypal requirements for non delivery claims also vary by country.

  9. Megalithic said

    Bought player with fake flash from ebay seller safe2star

    Filed Paypal dispute. Paypal wanted me to return the item to Hong Kong by ‘Signed For’. I refused and complained to ebay.

    I got my refund.

    Be persistant.

    I have ordered a 4GB MP3 touch screen player from http://www.tinydeal.com as recommended on this site. Let’s hope it’s genuine!

    Thanks for a great site.

  10. Gabbo said

    Megalithic: can you contact me pls to my email bischof.gabriel (at) gmail.com I’d like to ask you for some details about communication with paypal.

  11. Randy said

    Interesting article on dealing with paypal. Summary of article – always pay paypal via credit card not via a bank account.

    http://reviewbyalex.com/how-effective-is-paypal-buyer-protection-and-what-to-do-if-it-doesnt-work

  12. b rod said

    Even if you send them lots of emails, once you send like three, they have that address go right into the junk bin, and in the future if you even want to contact them, you wont get anyone emailing you back, I worked for apple and they did this, they dont care, what are you going to do, writte a bad story, its been done and has done nothing, they are just to big for anyone to do anything, once your out of luck, theres no point going to look for it, hint your not gonna find it.

  13. KittyFireFlash said

    Hi B Rod,

    Big companies = Big problems.

    Actually response from Paypal is much better than it was two years ago. Key according to victims is persistence.

    Many make sure to paste in their previous paypal communications into each message, it appears to get their attention and ensures that the email chain is not broken.

    The objective of PayPal and perhaps the company “apple” that you worked for is to have people go away! Give up.

    We’ve seen many personal victories and they have one thing in common, the members do not take NO! as an acceptable answer. They tend to be be people who have a fighting spirit, who will not let a big company roll over them.

    In many cases, B Rod, it is not so much about the money involved, it is the principal that drives people. One person fought 8 months, he got every penny back in the end, from every single fake flash seller and PayPal was even forced to pay for the “3rd party evaluation” they had originally insisted upon.

    Each person who fights back and refused to accept email auto responses (mindless non human dumb dumb programmes), makes it easier and easier for the next person.

    PayPal would have you believe they are omnipotent. They are not. They are not all powerful. If so, nobody would ever get a refund. Fraud is fraud. PayPal and eBay are accountable. No if’s, but’s or maybe’s.

    The more people pressure and make their lives a misery, the better. After all, have not eBay members been make miserable because eBay refuses to protect them from fake flash memory products?

    If anyone got or gets a quick refund from PayPal, remember this – you are fortunate. Why? Because other eBay members before you fought, not only for themselves, but for you, the victim of the future!

    This site exists because eBay victims have contributed. They left advice, testimony and a legacy for the future people who would be frauded.

    So to anyone fighting a PayPal claim. Grit your teeth. Put on your boxing gloves and go for a knock out! In fighting for your rights, you define Who you are

    Man? Women? Or mouse?

    BTW for the record, long ago I fought PayPal claims. Many fake fake flash items. Every penny – refunded, including shipping and handling. I did not return a single one.

    Some people have it easy with PayPal, some not. Nobody knows in advance if they will have an easy time or draw a short straw. Both eBay and PayPal promote “buyer protection” – it is everyone’s duty to ensure they live up to it.

    So far, b rod, we have not had a report of a PayPal dispute going to a junk bin. Perhaps this happens at Apple, but at the moment we can not say this is true of PayPal. No evidence has been received. It is possible that their site design does not allow for this. That would be a good thing, not a bad one.

    We suspect that PayPal is overwhelmed and understaffed (what else is new in our world), so the more claims they receive the better. It is time they hire more humans and less email template programme robots. People have brains, computer progammes do not.

  14. [...] PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s … [...]

  15. [...] PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer&#821… [...]

  16. [...] PayPal Guide [...]

  17. [...] PayPal Guide [...]

  18. [...] PayPal Guide [...]

  19. [...] PayPal Guide [...]

  20. Darmowe Ogłoszenia…

    [...]PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s Experiences. « SOSFakeFlash[...]…

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
Follow

Get every new post delivered to your Inbox.

Join 218 other followers

%d bloggers like this: