PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s Experiences.
Posted by kittyfireflash on February 22, 2009
Many people wonder how long they have to claim for a refund against a seller on eBay with PayPal. Can you reopen a claim if it has been closed on you by Paypal? How long is the investigation window by PayPal if enough claims come in? For victims of fake MP Players, Memory Cards and Usb Flash drives purchased on eBay – this is really important. SOSFakeFlash has put together a collection of articles – Guide to assist you. The information is not only useful to victims of fake flash acquistion on eBay, it is useful to anyone struggling with a claim against a seller. The information is based on 10 months of study and assisting victims.
Sections covered in this article:
1. Paypal on filing claims, time windows and reopened investigations against a seller.
2. Advice – a collection of important articles for you to read. Based on SOSFakeFlash’s experience.
3. Stories – What eBayer’s have experienced and what they have to say.
We being with the current official response from Paypal send in by a victim to SOSFakeFlash.
PayPal’s response regarding a recent dispute:
Thank you for contacting PayPal.
My name is Kelly. From reading your email, I know you are concerned
about the dispute case that you have filed 45 days after the date of
payment. I’m sorry if this caused you any trouble, I’ll be glad to
explain this further for you.The Buyer Protection Programs require a dispute to be filed in the
Resolution Center within 45 days of payment. If a dispute is filed 45
calendar days or more after the initial transaction, PayPal won’t
investigate the dispute. We encourage you to file a dispute. This is
documented in the seller’s account records. We recommend you stay in
contact with the seller to find a resolution.If it is within 60 days of the initial transaction date and the item was
purchased on eBay, please contact eBay for further information as you
may be able to file a claim with eBay directly. PayPal reserves the
right to reopen any claim for investigation within 180 days if multiple
complaints are received about a single seller. We will notify you if
this is the case.For further information, please refer to the User Agreement by clicking
“Legal Agreements” at the bottom of any PayPal webpage.I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.Sincerely,
Kelly
PayPal, an eBay Company
You have exactly 45 days from the moment you pay to file. Some times it can take up to 4 weeks, 28 days to receive your item. This makes your window to file very short. It also makes it very clear why you should not engage in an email dialogue with a seller. In the case of fake flash sellers, they are skilled to make you lose your claim window. Notice what Paypal says about disputes going into a sellers record. This is very important for you and for other victims of a buyer!
Also note that PayPal reserves the right to reopen any claim within 180 days. This is key. It also means you have to check the sellers feedback and contact other buyers to make sure you unite to DEMAND they reopen claims! While PayPal says they will notify you, well, we at SOSFakeFlash do not see them pounding on the email doors of victims for fake flash items to notify them of any investigation. The fact is, PayPal knows just how many people have claimed against a seller. They clearly stated they keep the information on file in the email above sent to a victim. So what can this mean?
It means that victims who did not get a refund in the last 6 months, who were given the brush off and the email robotic torture chamber have the opportunity to sharpen their pointy sticks and start prodding PayPal into action. The FrankenFlash Project has worked very hard collecting information. It isn’t just about getting rid of fake flash sellers on eBay – it is about making sure there is evidence to support the victims. People who not only suffered from purchasing a fake flash device (many lost data for good), but who battled with PayPal, were driven beyond sanity from robotic emailers and never got a penny back.
We have two main sources of information: Our current fake flash sellers list that is updated every few weeks and our reports. The fake flash sellers list will also take you to any and all negatives and neutrals for a seller, just by clicking on the seller’s name. The reports we publish every two months now as they have grown just too large. One has the the investigated fakes total only by seller and the other has the investigated fake totals by seller and every other model sold by that seller we have on file. Each pdf report is in colour showing the photo of the model, the listing description and so on. Information has a habit of disappearing – we preserve it for victims.
In recent times, victims do not have to fight as much to get a refund. There are some geographical differences but it is clear that PayPal has been forced to listen. It is the efforts of early victims that made this possible – everyone needs to be aware of this. If it wasn’t for them – you could forget about getting a refund! The people who fought since the spring of 2008 and onward deserve our respect.
Advice – A Collection Of Important Articles For You On PayPal
- Paypal Disputes – The 6 Commandments For Dealing with Ebay Fake Flash Sellers
- PayPal Claims And Refunds – eBay Fake Flash
- Why eBayers Don’t Get Refunds When They Return Fake Flash
- PayPal Orders You To Return Fake MP Players, Fake MP Players , Fake USB Flash Drives, Fake Memory Cards To Get A Refund? Think Again!
- PayPal Apologizes To eBayer Ordered Return Counterfeit Items Using Postal Services – Fake Flash eBay Sellers
- Buying On eBay – MP Players – Memory Cards – USB Flash drives – Why You should Use A Credit Card To Pay And Not Your Bank Account
- PayPal Harassing eBay Members Filing Disputes Against eBay Sellers of Fake MP Players, Memory Cards, USB Flash Drives
- PayPal Telephone Numbers – eBay Fake Flash USB Flash Drives, MP Players Memory Cards
Stories – eBayer’s PayPal Experiences – What They Have To Say
- Unpaid Item Strike eBay – What To Do When A Fake Flash Seller Gets Vindictive
- eBay Victims Conclusions On Fake Flash USB Pendrives Drives Sold On eBay
- eBay Member Reveals Latest Information As eBay Struggles To Address Issue of Fake USB Flash Drives, MP Players and Memory Cards being sold
- Kaho.Chan – eBay Fake Flash Seller – Tricks eBayer
- PayPal Shields EBay Fake Flash Seller 3ToTrade – Odyssey of FlashDad
- PayPal Shields EBay Fake Flash Seller 3ToTrade – Odyssey of IronCliff
- PayPal – How Investigations On Counterfeit USB Flash Drive Sellers On Ebay Could Be Raised
Information Just Published On PayPal To Assist Victims Claiming Against Fake Flash Sellers By SOSFakeFlash « Fighting flash fraud on Ebay said
[...] read their article: PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s … Possibly related posts: (automatically generated)Ebay Alert! Seller petermak_hk suspect [...]
Jester said
hi,
every messages i sent to complaint-response@paypal.com got a drone like copy pasted reply.
i then tried to escalate to executiveoffice@paypal.com, then got more copy pasted crap.
i got mad and swamped their adresses, then i got someone who almost took time to type a reply….
this is what i got : nothing! they feel they reviewed correctly even if no one actualy got me a straight answer. i wanted my SNAD claim swith to fraud, but they don’t liten, they want me to send the item back.
here is the last email i got, which for once dosn’t appear to be copy pasted:
_________________________________________________________________
Thank you for contacting PayPal.
Again, I apologize for any inconvenience caused regarding this matter.
Please be advised that this is our final response to your inquiry. While we understand you may not be satisfied with this response, we have reviewed your account and the matter thoroughly and we feel that we have taken the appropriate actions or provided ample information to address your concerns. Please be advised that further contacts regarding this matter will not change the outcome or our response.
Sincerely,
Russ
Executive Escalations
PayPal, an eBay Company
_________________________________________________________________
since i refuse to be bullied, i will keep on sending 50 emails a day until someone finally takes responsibility and investigate.
i would appreciate any tips on how to escalate to a real inquiry, or if anybody who didn’t get a refund yet want to team up to fill their email boxes with complaints.
thanks
PayPal Orders You To Return Fake MP Players, Fake MP Players , Fake USB Flash Drives, Fake Memory Cards To Get A Refund? Think Again! « Fighting flash fraud on Ebay said
[...] reading it please consult PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s … and read all the helpful articles published in that guide to assist victims of fake flash purchases [...]
John A Falconer said
To Jester!
Good on you! You may not realise it, but small businesses and legitimate sellers are behind you on this. The damages this epidemic has caused are widespread. Legitimate sellers are forced to the bottoms of listings such as ebay and shopping search engines, because its just not possible to compete with the “Too Good to be True!” prices these sellers seem to offer! But also, this epidemic increases our costs as more man hours are required to verify our supplies to make sure that we don’t get ripped off by our suppliers in china, and to ensure we do not let any fake drives through to our customers.
If you need any documentation made up in order to persue your dispute with paypal, feel free to contact me as we are happy to use our letterhead to fight this battle.
My email is jafalconer@getitinaflash.com
PayPal Harassing eBay Members Filing Disputes Against eBay Sellers of Fake MP Players, Memory Cards, USB Flash Drives « Flashchiptutor’s Flash Drive Facts said
[...] 5. You can also try to call PayPal directly to take some sense into them. See PayPal Telephone Numbers – eBay Fake Flash USB Flash Drives, MP Players Memory Cards. SOSFakeFlash is hoping more telephone numbers and email addresses will be added as comments to that article by victims over time. SOSFakeFlash advises victims to read PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer̵… [...]
Dave Devil said
Skip the yata yata. LOL. Just report the item as “not received to paypal”. You will get refund. You think flask B*ggers have postage proof? Bang them where the sun don’t shine!
PayPee doesn’t do honest busines – never did. Get real! If u have been f*cked and scamed on eBay u hace two choices go thru the rules and loose your money or use the scammers way. Scam back.
You people at sosfakeflash need to wake up! u play by the wrong rules, baby! think chinese. give what u recieved or moan and groan and cry. This is bigger then you, don’t like it then use your bloody brains!
Dave Devil said
i forget, if you paid by credit card, call them and do reversal! u can get your money back and paypee will grab the sellers money fast! one thing i agree with, do not by on ebay using your bank account use a credit card instead because you will have protection. paypee protection does not exist. lol. if you believe you will be sorry. use credit card only!