SOSFakeFlash

Toward A Fake Flash Drive Free World – No More Counterfeits – No More Data Loss

PayPal – How Investigations On Counterfeit USB Flash Drive Sellers On Ebay Could Be Raised

Posted by KittyFireFlash on September 4, 2008

PayPal might raise an investigation on a fake flash seller on eBay – but only if there are multiple complains from eBay buyers. The only way this can happen is if you file disputes at the dispute console. If you are under the gun for a 10 day time limit read on to learn more about investigations or if you want a fake flash seller on eBay dealt with.

An eBayer wrote to PayPal using a special email address that SOSFakeFlash has uncovered to expedite claims review. This eBayer who will be known as IronCliff, is fighting for a number of refunds. A victim of several well known sellers of counterfeit usb flash drives on eBay.

Most of the information is pretty standard – from that robot hired at PayPal to standardize responses (email templates), but there is some very important information. How long the claims window can be if PayPal opens an investigation. 180 days – that is six months. We do not know at the moment if this is regional – depending on the country of the eBayer. From PayPal Robotic responses we seeing different time frames that eBayers have to claim.

To have an investigation raised against a seller there have to be multiple complaints. It is why we recommend not trying to address your fake flash purchase directly with the seller. See:

Dear IronCliff,

Thank you for contacting PayPal.

Hello my name is Katherine, I am sorry to hear about the situation regarding the problem you are currently experiencing with your account, and understand your frustration and concern over this issue. I am happy to assist you with your questions and concerns.

Our apology regarding the situation as this might have caused you inconveniencies, however, with regards to case PP-xxx-xxx-xxx please be informed that the Buyer Protection Programs require a dispute to be filed in the Resolution Center within 45 days of payment. If a dispute is filed 45 calendar days or more after the initial transaction, PayPal won’t investigate the dispute. We encourage you to file a dispute. This is documented in the seller’s account records. We recommend you stay in contact with the seller to find a resolution.

If it is within 60 days of the initial transaction date and the item was purchased on eBay, please contact eBay for further information as you may be able to file a claim with eBay directly. PayPal reserves the right to reopen any claim for investigation within 180 days if multiple complaints are received about a single seller. We will notify you if this is the case.

For further information, please refer to the User Agreement by clicking “Legal Agreements” at the bottom of any PayPal webpage.

And with regards to cases PP-xxx-xxx-xxx, PP-xxx-xxx-xxx and PP-xxx-xxx-xxx, please be reminded that if a buyer files a claim for a Significantly Not as Described item, we will generally require the buyer to return the item to the seller at the buyers expense using online tracking.

To learn the specific terms and conditions of the PayPal Buyer Protection Policy, click the “Legal Agreement” link on any PayPal webpage and click “User Agreement.”

We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

Sincerely,
Katherine
PayPal, an eBay Company

Copyright © 1999-2008 PayPal. All rights reserved.
Consumer advisory – PayPal Pte. Ltd., the holder of PayPal’s stored
value facility, does not require the approval of the Monetary Authority
of Singapore. Users are advised to read the terms and conditions
carefully.

So it is possible to have investigations raised. File disputes with PayPal if you are a victim a fake flash drive purchased on eBay.

Has anyone ever been contacted by PayPal for an investigation raised on a Seller? Has anyone raised a dispute and had their claim settled against them? For example failure to return a Counterfeit Flash drive to the seller of the counterfeit on PayPal orders because they did not want to risk problems with the laws of their countries? That is, using the postal system for sending counterfeit merchandise locally or abroad? Please report in by leaving a comment on this post.

To PayPal:

Do you really mean what you say in the email sent to IronCliff? Would you like a list of sellers caught with counterfeit drives? It is available at this site. The eBayer’s who provided the evidence would be delighted to hear from you to review their claims. You slammed the door on many with your 10 day window and robotic email responder. You can imagine what they think of you and of the “Buyer Protection” you promote. This is a chance for you to redeem yourself. Interested?

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