SOSFakeFlash

Toward A Fake Flash Drive Free World – No More Counterfeits – No More Data Loss

eBay Member Reveals Latest Information As eBay Struggles To Address Issue of Fake USB Flash Drives, MP Players and Memory Cards being sold

Posted by KittyFireFlash on February 9, 2009

SOSFakeFlash along with other groups in the FrankenFlash Project have been steadily turning up the heat in an effort to force eBay to address the problem of false capacity items being sold there. A difficult challenge, but one eBay victims are committed to. After 6 years of victims – it must stop. It is mulit million dollar fraud.

The lastest eBayer to join the effort and investigate is Badger. If you want to see what eBay is up to, what they have done or are doing you need to read this. Badger is offering his communications for everyone to see for themselves. If you are a recent victim or were a victim of a flash flash device purchase since 2003 on eBay this is a must read for you as well!

We will let Badger tell his story by presenting his email communications.

Badger contacts SOSFakeFlash:

Badger@Avalon.KingArthursCourt.org” to SOSFakeFlash Feb 2

hi

saw on ebay yesterday that chaiching was still selling on ebay. i bought one off rongle guess ive lost my money as i didnt recieve it. on the 31-1-09 i recieved a warning off ebay not to go through the buying process with rongle pity that cos i bought on the 20th and ebay must have known

regards,
Badger

Badger Forwards eBay’s email To him:

from “Badger@Avalon.KingArthursCourt.org” Feb 2
to sosfakeflashdrive@gmail.com
date Feb 2, 2009 7:23 PM
subject Fwd: UK666666 Your recent email to eBay Top Buyer Support (KMM66666666V66666L6KM…
mailed-by Badger@Avalon.KingArthursCourt.org

re fake usb pen (rongle) this is what ebay sent me in regards query

regards,
Badger

———- Forwarded message ———-
From: eBay United Kingdom Customer Support <ukrswebhelp@ebay.com>
To: Badger <Badger@Avalon.KingArthursCourt.org>
Date: Sun, 01 Feb 2009 19:00:43 -0700
Subject: UK666666 Your recent email to eBay Top Buyer Support (KMM66666666V66666L6KM)

Hello,

Thank you for your email regarding the flash drive (item 220xx74xx874) that you purchased from “rongcle”. I understand you’re concerned on the notice you received from eBay.

I realise that you want to know where you stand in a situation like this and I appreciate the chance to assist you on this matter.

Before I continue, let me just inform you that I was able to confirm your seller is no longer a registered eBay user. This could be because they closed their account or because eBay suspended them. Thus, they can no longer bid, sell, leave or receive Feedback on eBay.

As a result, the listing was removed from the website as it breached eBay policy. Unfortunately we weren’t made aware of this item until after the listing had ended.

This means you won’t be able to leave or receive Feedback for this item.

Apart from this, I was able to confirm that you have already filed a dispute with PayPal concerning this item.

We are trying our best to send out notices as early as possible to buyers and sellers that may be affected by fraudulent activities to allow time to process payment reversals or stop shipping of items.

After a careful review on your account, I was able to confirm that you have already filed a dispute with PayPal concerning this item.

While PayPal is affiliated with eBay, they have their own Customer Service Department. As an eBay Customer Support Representative I can’t view your PayPal account details. PayPal representatives are much better equipped to answer PayPal-specific questions.

I would suggest that you contact PayPal for further guidance as to your options in this matter. To send an email to PayPal, click on the “Help” link at the top of the PayPal homepage:

http://www.paypal.com/uk

You may also phone the PayPal Customer Service Centre on:

08707 307 191

PayPal representatives are available from 6:00 a.m. until 10:00 p.m. every day. National call rates apply.

eBay works closely with PayPal to help buyers resolve problems quickly and effectively. PayPal will investigate any complaint about a sale where PayPal was used to send payment. To check how the item you bought is covered under PayPal Buyer Protection, check the “Buy Safely” section of the item page.

To find out more about PayPal Buyer Protection, please follow the steps below on how to file a claim with PayPal.

1. Log in to your PayPal account.
2. Click the “Resolution Centre” tab at the top of the page.
3. Click the “Report a Problem” link.
4. Select “Item Dispute” and click continue. Follow the directions to open a dispute and escalate to a claim.

You and the seller can communicate via the Resolution Centre. If you and the seller aren’t able to resolve the situation within 20 days, you can escalate the dispute to a PayPal claim.

If your seller doesn’t send you a refund, and the item isn’t covered by PayPal Buyer Protection, you should file an “Item Not Received” or “Item Not as Described” dispute in My eBay. The eBay Resolution Centre provides a structured and impartial way to manage this type of problem with a seller.

You must file a dispute within 60 days of the end of the listing. (As you paid with PayPal, you’ll be directed to file a dispute with PayPal if you do this within 45 days.)

To learn more about the dispute process, please check the Help pages on the site you used to purchase your item.

Rest assured that your complaint has been noted and, if appropriate, we will take action against the seller to ensure eBay remains a fun, safe place to shop. However, as it’s important that eBay maintains member privacy, we can’t share details of the action we take.

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Carly Lodge
eBay Customer Support
____________________

As a valued eBay customer, we want to make sure you get help when you need it, so we’ve extended our phone support hours to these times:

Monday-Friday 8:00 AM – 9:00 PM
Saturday-Sunday 11:00 AM – 5:00 PM

Our number is: 020 xxxx xxxx

(This service is only available to members who’ve been invited to participate so please don’t share or forward this number.)

->>SOSFakeFlash has chosen to respect eBay’s request in not sharing the Number for now. But why are only some victims selected and “chosen”?

 

Badger Asks Why Did You Warn me So Slowly!

Form Message: %43412% 012003
D_ID020199090720V_ID/W_ID164000396W_ID/S_ID003S_ID
Subject: IV=RN0003 Problems with my seller [#UK HK $UK 666881T ?01 -00 ]

User Feedback: xxxx
User State: xxxx

Browser info: Mozilla/4.0 (compatible; MSIE 7.0; Avalon 2.0; Windows NT 5.1; .NET CLR 0.0.0000)

Home > Help > Contact Us > Problems with my seller; 000.00.00.00

->>SOSFakeFlash yes your ip address is picked up. You would be very surprised to learn what they can collect from you and your computer machine.

Reporting member: BadgerKnight 707

Member being reported: rongcle 401

Buyer Status: 1

Item number:
22xx74xxx74 ; HK !66666! 666666

Payment Method: PayPal
Date of Payment: 01/20/09
Seller Contact: No, the seller does not answer

Customer concern: why did you warn me against this purchase on 31-1-09 when it was paid for on the 20-1-09

regards
==================================================

Badger Sends The Reply From eBay:

hi heres a sweet little answer i recieved off ebay re sd pen

regards

———- Forwarded message ———-
From: eBay United Kingdom Customer Support <ukrswebhelp@ebay.com>
To: Badger <Badger@Avalon.KingArthursCourt.org>
Date: Tue, 03 Feb 2009 08:33:49 -0700
Subject: RE:Re: UK666666 Your recent email to eBay Top Buyer Support (KMM66666666V66666L6KM)
Hello,

Thank you for writing back to us regarding your seller “rongcle” from whom you purchased the memory stick (item 220xx74xx874). I understand how concerning this situation must have been for you since you haven’t received the item you have already paid for.

I’m sorry to hear this transaction is causing you so much worry and inconvenience, I really want to help you resolve this issue as I know how important it is for you to have this matter settled.

As you’ve already reported this to PayPal, unfortunately, as an eBay Customer Support representative, I can’t see your PayPal account. I can’t give you any information about your dispute or the status of your claim.

You can check the progress of your case in your PayPal account. Log in and go to My Account > Resolution Centre.

You can call PayPal on the following number:

08707 307 191 (national call rates apply)

PayPal Customer Service Agents are available to help you from 06:00 to 00:00 CST Monday to Friday, and from 12:00 PM GMT to 6:00 AM GMT on Saturday and Sunday.

If you have any questions about your case, please contact PayPal Customer Service. Click the “Contact Us” link at the bottom of the PayPal homepage.

Furthermore, we don’t have the powers of the police or the courts. This means we can’t mediate or take sides in a dispute, make decisions for a user, force a user to fulfil their obligations at the end of a listing, or initiate a criminal investigation against a user.

I assure you that keeping eBay a safe and reputable place to buy and sell is essential to the future our business, and our top priority. We are happy to respond to every report that we receive and, if necessary, take appropriate action against members’ accounts.

Should you want to take this matter further, you can either contact the police or pursue a claim through a civil court.

– Contact your local police

eBay will gladly help the police with their investigations if needed. Please ask the investigating officer to email us by using the “”report information to eBay”” link on the following page:

http://pages.ebay.co.uk/help/buy/role-of-ebay.html

– Pursue your complaint through a civil court

If you wish to pursue this as a civil matter, you can contact us for information at the following address:

eBay Europe S.à r.l.
Attn: eBay.co.uk Legal
22-24 Boulevard Royal
L-2449 Luxembourg

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Carol Alcott
eBay Trust & Safety
____________________

Learn more about buying and selling safely on eBay. Visit the eBay “Safety Centre” by clicking on the link at the bottom of the eBay homepage.
____________________

Badger Reponds With:

———————————————————–

thanx for your reply. it beggars belief that ebay and pay-pal knew this was going on and failed to address the situation i have since filed claim with pay-pal for refund but i suppose that i’m on a loser cos they make it as
difficult as possible to deal with.at the moment because this has become an issue of really common practise i am considering going to the media until i and many others get redress about this situation

regards

 

Badger Sends An Update to SOSFakeFlash. Reports on eBay offering hush hush goodies. And on PayPal.

Badger@Avalon.KingArthursCourt.org” to SOSFakeFlash Feb 4

hi

copy of email i recieved today after two phone calls one to ebay and one to pay-pal. an hour after contacting ebay (see attachement) i got a phone call from ebay promising a voucher for £20 and they told me i should get my money back while pay-pal say i should inform the police. i will send copy of message i recieved but i have to scan it cos i dont know how to transfer it

regards
badger uk

———- Forwarded message ———-
From: <webform@paypal.co.uk>
To: “Badger” <Badger@Avalon.KingArthursCourt.org>
Date: Wed, 4 Feb 2009 17:31:42 +0000 (GMT)
Subject: Re: Disputes (Routing Code: C826-L003-T13024-S111-W00L000) (KMM35448928I96L0KM) :ppk4

Hello Badger,

Thank you for contacting us in relation to the status of your Buyer Complaint PP-666-666-666.

We have asked the seller to send us information regarding case PP-xxx-xxx-xxx and they are given 10 calendar days to respond. To date, the seller has not yet responded. If the seller doesn’t respond within this timeframe, the claim will automatically be found in your favour.

Please let me know if you need further assistance.

Sincerely,
Miguel
Protection Services Department
PayPal, an eBay Company

Copyright © 1999-2009 PayPal. All rights reserved. PayPal (Europe) S.à r.l.
& Cie, S.C.A. Société en Commandite par Actions. Registered Office: 5th
Floor, 22-24 Boulevard Royal, L-2449, Luxembourg, RCS Luxembourg B 118 349

Original Message Follows:
————————
Form Message
customer subject: fraud known to you
customer message: Additional Information: ‘re item no ############ you were
aware this person was a fraud yet you continued to list him. you warned me
of this fraud on ##-#-## but i purchased on ##-#-## i have filed claim but
because this fraud was blatantly obvious i think the refund should be
immediate go to (sosfakeflash.wordpress.com) this concern with how pay-pal
treats its customers is gradually gathering momentam and its only a matter
of time until the media is involved ie newspapers and tv consumer
programmes. so i would like an immediate refund for somethng i paid for and
not recieved. i suppose you got your percentage off the seller so no loss
to you. i await your immediate reply with no gobbeldy-gook

regards’

The communications presented are exactly as received by Badger. Only personal identification information has been removed or confused, much the same way as PayPal does. We respect the right to privacy of those who report to us. Everyone who provides us with information earns the right to use a nom de plume – a pen name.

Unlike many personal stories, we are chosing not to provide a detailed commentary or summary on the contents. Instead, we invite you the reader after having read through the information to offer your comments and opinions. What do YOU have to say?

13 Responses to “eBay Member Reveals Latest Information As eBay Struggles To Address Issue of Fake USB Flash Drives, MP Players and Memory Cards being sold”

  1. […] so, you might like to read: eBay Member Reveals Latest Information As eBay Struggles To Address Issue of Fake USB Flash Drives, … just released by […]

  2. Helen said

    Hmm,
    Seems like Badger has really rattled ebay’s cage! Wonder why he got the preferential treatment of being offered a “special number” that the rest of us poor victims were not given? Would Ebay care to respond with the reasons for this? I’m sure that other victims of flash fraud would like to know too!

  3. Paul said

    How did you manage to get £20 off eBay?

  4. Mitch said

    If eBay were honest, it would email all victims that they were ripped off. Instead it frustrates and finally favors one persistent person like Badger and dismisses all the rest. eBay is rolling in profits from this massive scam. Of course eBay will pamper you when you finally get mad. The other 72,419 victims are enmeshed in the wheels of its luxury roadster as it sails into the countryside.

  5. badger uk said

    what we all need is publicity on a large scale and also i suggest if possible everybody send ebay a mail saying what you are going to do. recieved my voucher and spent it as fast as possible. watch this space to see if i get a refund off pay-pal i will be pleasently surprised if i do. did anybody see a tv programme the other night re ebay seling flick knives which are illegal in the uk. thank god i don’t live there.perhaps the programme (watchdog) could be contacted with another dose of ebay
    badger

  6. Mark said

    purchased a 16gb touch screen mp4 from chaiching on e-bay – took 4 weeks to arrive and when it did it was only 8gb. Left negative feedback and opened a dispute via paypal. within 24hrs chaiching contacted me to offer me a 50% refund. This was a fair offer as I only got 50% of the memory promised. I accepted this and rec the refund 24hrs later. chaiching was prompt and polite and although i did not get what i paid for i am happy with the outcome.

  7. KittyFireFlash said

    To Mark

    Have you attempted to repair the mp player to get it to it’s real size. The question is for you, can you only load 8GB and what happens if you load more? For usb flash drives, you will lose your data if you exceed the real capacity.

    MP Player folks what are your experiences when you try to load MP files above the real capacity ie the “advertised capacity”?

    We don’t recommend using any flash devices that have been reprogrammed unless they can be restored to the real size or a method used to fence in the good capacity.

  8. tedfthis said

    I’m glad to see this issue, is still ticking over. I was one of the earlier ones that was robbed by PayPal and eBay.

    THREE eBay Sellers:
    leadingstore – Item number: 320305834712 – $25.01
    yihaifeifan168 – Item number: 270280794564 – $25.01
    bestselleryan – Item number: 320305793298 – $22.15

    ALL sent me FAKE 16GB USB 2.0 Flash Memory Sticks.
    All have had their memory chip altered to show a larger capacity than what they are. These aren’t manufacturing defects, these have been tampered with in order to deceive.

    PayPal kept on insisting that I send the FAKE items back to the sellers at my own expense.

    I told them I thought this was OUTRAGEOUS. I have been fleeced by 3 of their Sellers and they want me to return the incriminating evidence back to the fraudsters.

    These things were worthless to me, but I was more than happy to send them all back to someone at either PayPal or eBay at MY OWN EXPENSE, but it is unconscionable to expect me to return them to the sellers before I can get my PayPal refunds.

    Three sales. Three different sellers. Three counterfeit items. Three disputes. NO resolutions.

    I have 129 pieces of correspondence about these three items in a file, to give you some idea of the runaround that PayPal and eBay were giving me.

    I am a pensioner and the stress was getting to me, so I eventually just gave up. I still believe there is a God or Higher Power and one day I might actually get to see the $72.17 that eBays sellers, eBay and PayPal stole off me.

    All the disputes were supposedly reopened and they still ruled against me.

    I am happy for anyone that has received their refund from these crooked dealings and if there is a way that some of us earlier VICTIMS can reopen our cases with PayPal or eBay, I would appreciate being told how, please.

    Thanks to the SOSFakeFlash people that have spent their time and money, stirring the pot, to try and get justice for all of us.

    Regards
    tedfthis

  9. Ron said

    This really stucks! ebay and paypal can’t cough up $72 to ted but they gave badger a gift voucher?

  10. BobbyGreen said

    Forgive me if I missed this if you talked about it but…What about ebay CLEARLY STATING the “Check how you’re protected” “Buyer Protection with PayPal” “Pay with PayPal and the full price is covered”
    That in most law books I would presume is “FRAUD” by not only PayPal but also Ebay because ebay is automatically putting that phrase into every auction that accepts paypal.That is a misrepresentation and fraudulant act.PayPal should be responsible with some sort of insurance,just like a BANK has when you deposit your money.
    Paypal is letting scammers and crooks use their services and should be found liable for any fraudulant actions,since they are the one “REASSURING YOU THAT THE BUYER IS SAFE”
    What more evidence do you need if you took paypal to small claims court? or a higher court? it is plain as day to me that this is FALSE ADVERTIZING.They are stating a buyer is protected and they cant even protect the seller either.There are many holes in this cheese.
    Bobby Green

  11. Aqua said

    Re: SOSFakeFlash yes your ip address is picked up. You would be very surprised to learn what they can collect from you and your computer machine.

    That said, why does ebay allow “aliases” from the same ip addies?
    Also, ebay should research & block any/all known vpn’s/proxies (users) from their site if they really cared…

  12. Aqua said

    With online games there stuff such as PUNKBUSTER that has really gone ahead further and made it impossible unless you change your computer HARDWARE, not just game cd-keys or ip addies.

    WHY CAN’T EBAY DO SOMETHING SIMILAR?????????????????

    ISSUE EACH REGISTERED USER A UNIQUE GUID!!!

    they don’t care…

  13. RLC said

    I agree with Aqua,

    Ebay/Paypal are more concerned about protecting their sellers than their buyers. Why is it that sellers can be assured that the goods are delivered to a address verified by paypal / credit card, why cannot Ebay identify sellers that have gone through a more rigorous identity process. How difficult could it be to verify the identify of the seller and put an “id verified” icon by the seller id?

    Both Paypal and EBay do some IP address verification. However, IP address checking is a very poor form of id checking. It has a very limited time window for it to be effective as a ID verification. It is extremely easy to get around – one of many ways is your local coffeeshop wifi hotspots.

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