PayPal Apologizes To eBayer Ordered Return Counterfeit Items Using Postal Services – Fake Flash eBay Sellers
Posted by KittyFireFlash on October 3, 2008
FlashStormer is an eBayer currently battling for refunds from many eBay Sellers of fake flash. He would not give in. He did not intend to break laws by sending counterfeit items using the postal system. As for many other eBayers PayPal closed his disputes and decided against him. He did not let the matter rest.
On record for you to read, is Paypal stating they were in error asking him to return countfeit items and an apology.
Visitors leave comments for articles. Here is one of the most important we received recently. We are publishing as a post for everyone to consult easily.
On September 29, 2008 at 14:11 FlashStormer Said:
Thought you all might be interested in this string of mails between paypal and myself. They have now agreed that it is against the law to send these items back through the mail. Might be getting somewhere here.
Thank you for contacting PayPal in relation to the purchase of counterfeit items.
Mr. FlashStormer, if we have requested you to return counterfeit items, then this was done in error since as you correctly point out, this would not be in accordance with the law. Once you have provided proof of in -authenticity, you would not be required to return the counterfeit items in order to obtain a refund.
I understand your frustration regarding this matter and regret any inconvenience it might have caused you.
Protection Services Department
PayPal, an eBay Company
His Orginal Message To PayPal was:
Currently I have # claims against fraudulent sellers of fake USB sticks. I stress that these items are fake and you cannot classify them as being anything else. You are telling me to post them back to the seller. I must point out that it against the law to post fake items in the UK. Please look at all these cases on their merit. I know that I am not the only one reporting all of these sellers, in fact more than one of them have already been removed from E-bay.
Case numbers are:
I have already mailed the Hong Kong and Chinese Police about these traders and have established that most of the return addresses that you quote to me do not exist.
What happens here is that I spend money sending these items back to an address that does not exist and of course they never arrive. Even if they do arrive the seller claims that they have not. It is about time that paypal started to protect the innocent buyer and not support fraudsters. You only have to google this problem to realise that it is common place and you are doing absolutely nothing to stop it. Please pull your finger out and stop sending automated replies that do absolutely nothing for the buyers confidence in you treating this crime seriously.
Will keep you all updated as to anymore progress.
Keep pushing Paypal and things start to move!!!!
As SOSFakeFlash has presented in articles, PayPal has communications issues internally. This latest response is similar to conversations eBayers reported when they called by phone and spoke with a claims agent.
The sad truth is, while PayPal in theory does not support the illegal traffic in counterfeit merchandise, the size of their organization and flaws in their dispute console system work against them.
This is the first on record response we have of an apology to an eBayer.
The proof of “in -authenticity” is H2testw 1.4.
If you are filing a claim and have problems with PayPal, do not give up. FlashStormer did not. If you want your refund you will have to wrestle with PayPal to see the light. The fact that one eBayer has now received an official apology indicates that PayPal is trying. So you need to help “educate” the claims agents. We can see some progress.
In the past months, eBayers were doomed if PayPal closed their case(s) and decided against them in favor of the fake flash seller. It is because eBayers are not letting the matter rest, have pounded on the PayPal gates – that things are improving.
See this site for other posts and stories to help you.
- PayPal Claims And Refunds – eBay Fake Flash
- Paypal Disputes – The 6 Commandments For Dealing with Ebay Fake Flash Sellers
- go2besthk- Radarman’s Full Refund from Hong Kong Ebay Fake Flash Seller
There are more stories. We even have a PayPal category for you.