eBay – What To Do When Sellers Demands You Change Your Negative Feedback To Positive For A Refund Or Demands Positive As A Condition Of Refund – A Guide
Posted by KittyFireFlash on April 21, 2009
eBay members need to understand that sellers do not have the right to influence your feedback or demand positive as a condition for refunds. At SOSFakeFlash we call this blackmail. eBay calls it extortion. You have the power and the right to report it.
The Frankenflash Project has been battling against fake and counterfeit MP Players, fake USB Flash drives and false capacity memory cards for 12 months. SOSFakeFlash issues alerts on fake flash sellers operating on eBay after victims report with evidence. But do you wonder why there are so many victims? Why it takes so long to detect and shut down these fraudsters or scammers? Why there is so much positive feedback?
eBayer victims are part of the problem. Ouch! We don’t think you want to hear this. Too many members cave into blackmail or extortion. They either leave positive feedback to get their refunds or they actually revise their feedback from negative to positive or neutral. What does this do? Lead more people to fall into the fake flash seller’s trap. This is true for other items sold on eBay as well.
Randy recently had this to say at SOSFakeFlash:
If seller demands you change your negative feedback to positive or leave positive feedback in return for a refund you should file a “feedback extortion” complaint on EBay. You should do this after the seller has refused your refund request or you have your money back. At the same time you are submitting your feedback extortion complaint you can also fill a complaint about the fake flash drive. Increasing number of complaints should get Ebay’s attention.
We agree with him. His advice is very good. Too many sellers are using this tactic and you do not have to stand for it. See http://pages.ebay.com/help/policies/feedback-extortion.html
Extract from EBays Feedback policy:
Sellers may not require buyers to leave specific Feedback or Detailed Seller Ratings. Sellers also may not demand that buyers withdraw existing Feedback or Detailed Seller Ratings. These prohibitions apply to all Feedback activity, whether prior to, during, or after delivery of goods or services described in the original listing
File a feedback extortion complaint if this is asked of you. Keep any communications from a seller as evidence. Many think it is “normal” you change your feedback to positive if they refund you for your fake. It is not.
If you want these sellers shut down and to reduce the number of victims use your feedback to tell the truth and report any extortion or blackmail from a seller to eBay.
SOSFakeFlash 
Randy said
Suggested wording for Negative Feedback.
Sold FAKE Flash before buying Internet Search FAKE FLASH EBAY SOSFLASH H2testw
kittyfireflash said
Hmmm….. tried it Randy. Doesn’t do well. You have to use the word: ->SOSFakeFlash and not SOSFLASH
as that is the site name. A lot depends on the search engines, they operate differently and index and cache pages differently too.
Sold fake xxGB – tested with H2testw is xxGB! Google SOSFakeFlash!
Works for two keywords:
H2testw
SOSFakeFlash
and xx is the advertised size and the next xx is the real size. Training spiders and bots to crawl properly is more art than science. We could use some help testing the search engines to find the best combo’s of keywords. keywords more than sentences seem be important.
EkseFinland said
can someone point out to me where I can file a extortion and where do we report the fake goods to ebay?
Randy said
This should work for complaining about feedback extortion
Go to your won list (via my ebay). Open the item listing and click on the report this item link at the bottom of the page.
Reason to report: Select Listing Policy violation(improper keywords,…..
Detailed Reason: Feedback Related
Additional Information: Use of terms that limit or restrict feedback
Continue : In comments enter info on feedback extortion.
stunned said
Good thought Randy – nobody should give in to extortion from fraudsters! If you give in to their demands all you are doing is helping fraudsters to continue defrauding other ebayers. From my reading of these blogs it seems that standing firm and refusing to return fakes to sellers (apparently it is illegal in most countries to send fakes through the post) and refusing to accept anything less than a full refund seems to be the best course of action. It seems that ebayers who stand firm and leave negs for fraudsters usually get full refunds. Those who cave in to pressure often don’t.
Mary said
Quite right – let’s not let ebay, paypal or fraudsters off the hook!
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VISUAL_IDEAS said
A chronology of upcomingtrend’s pathetic efforts to EXTORT A POSITIVE FEEDBACK from me:
upcomingtrend Sep-13-09 at 23:01:57 PDT
Please just follow up your feedback and stating like you are willing to remove it for me.Okay? I would close this eBay case at the first available time.Awaiting your response.
upcomingtrend Sep-12-09 at 02:55:20 PDT
I do apologies to you my friend..I really need your help..Please forgive me and kindly do me a favor,Okay?
upcomingtrend Sep-11-09 at 21:03:48 PDT
If you don’t want to change the feedback into POSITIVE.Would you please follow up your feedback and said that you are willing to remove your feedback?I do apologies to you for any inconvenience caused.I also don’t wanna see this happened but my supplier cheated on me…I am so sorry…
upcomingtrend Sep-11-09 at 21:02:18 PDT
I know ebay doesn’t allow feedback revisions at your side.You just need to help me follow up your feedback and say that you are willing to change it into POSITIVE.Then I could contact eBay for a help…
upcomingtrend Sep-11-09 at 20:10:47 PDT
It’s my sorry to you,I am also a victim…Would you please revise your feedback for me as I’ve full refunded you for my sincere apologies? Would please kindly follow up your feedback and stated like “I am willing to change this feedback into POSITIVE”..Then I would try to contact them for a help..I appreciated every ebayer like you!Awaiting your good news.Thank you in advance.
upcomingtrend Sep-10-09 at 19:50:33 PDT
Thanks for your reply.Please kindly follow up your feedback and stated like “I am willing to change this feedback into POSITIVE”..Then I would try to contact them for a help..I appreciated every ebayer like you!Awaiting your good news.Thank you in advance.
upcomingtrend Sep-10-09 at 03:12:02 PDT
Sorry to bother you.Would you please revise your feedback for me as I’ve full refunded you for my sincere apologies? I need your help..Awaiting your response.
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Bob Gaerttner said
cityin168 ripped me off on a May 8, 2011 ebay purchase of a model RC helicopter, leaving me out of pocket $168 plus a few other expenses. I was stringed along trying to work out the problems and I was unaware of a 45 day cutoff after which neither ebay nor paypal will support a dispute, even a fraud report. All communication from cityin168 ceased after 45 days—-they know the rules. Any suggestions? I could not even leave feedback after 45 days.